From opening an account to making a withdrawal — if you run into any issues along the way, you'll find solutions here. Chat with us directly in Bangla on live chat.
Choose a topic, go straight to the solution
Registration, login, password reset, and profile updates.
Most ViewedHow to deposit using bKash, Nagad, Rocket, and bank transfer.
PopularHow quickly you can receive your winnings and how to submit a withdrawal request.
ImportantTerms and conditions for welcome bonuses, free bets, and cashback offers.
New OffersUnderstanding markets, calculating odds, and bet cancellation conditions.
For NewcomersAccount security, verification, and suspicious activity.
ImportantBetting on mobile, site loading issues, and connection problems.
Android / iOSLimit settings, self-exclusion, and support resources.
Recommended
After joining Buji, it's natural to have questions — how to deposit, when to expect a bonus, what happens if a bet loses, or what to do if you forget your password. The Buji Help Center was built to answer all of these.
One of the biggest advantages of the Help Center is that everything is available in Bangla. No English? No problem — ask your question in Bangla on live chat and you'll get a reply in Bangla. Our support agents are familiar with local issues in Bangladesh, so problems get resolved faster.
Many common issues can be resolved right on this page. Have a look before heading to live chat — chances are you'll find the answer yourself.
If your issue is more complex or you can't resolve it on your own, reach out directly via live chat or email. Buji's support team is active 24/7 and resolves most issues within minutes.
For quick help: Open live chat and provide your user ID along with a description of the issue. Sharing your account number upfront helps the support team assist you much faster.
The fastest way to get help. Average response time is just 2 minutes.
Active 24/7For sending detailed issue descriptions and screenshots. Response within 24 hours.
support@buji.im| Services | Time | Language |
|---|---|---|
| Live Chat | 24/7 | Bengali |
| 24 Hours | English | |
| FAQ | Always | Bengali |
Select a topic to view relevant information
Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password.
To change your mobile number, please contact support via live chat. Your identity will be verified before the number is updated.
Too many incorrect password attempts will temporarily lock your account. Wait 30 minutes and try again, or reach out via live chat.
Large withdrawals may require identity verification. Upload a photo of your National ID or passport and verification is typically completed within 24 hours.
Your name and date of birth can only be changed with the help of support once they've been set. You can update your email address and home address yourself from Profile Settings.
Keep 2FA enabled to secure your account. Go to "Security" under Settings to activate SMS verification.
Select bKash on the cashier page, enter the amount, and send payment to Buji's bKash number. Submit the transaction ID and your account will be credited instantly.
Deposits are usually instant. If funds haven't arrived after 15 minutes, contact live chat with your transaction ID and screenshot.
Minimum ৳200 for bKash and Nagad, ৳500 for bank transfer. No fixed minimum for crypto, but factor in network fees.
The same process applies for Nagad and Rocket. After payment, make sure to enter the transaction reference number in Buji's deposit form.
Bank transfer deposits are processed within 1–2 business days. Please upload the amount and bank slip on the Cashier page.
USDT (TRC20/ERC20) supported. Copy the wallet address from the cashier and send to the correct network.
Select "Withdraw" from the wallet menu, enter the amount and payment method, then confirm. Funds typically arrive within 1–3 hours.
If your withdrawal has been pending for more than 3 hours, share your withdrawal ID in live chat. Delays can occasionally occur during bank holidays or high-traffic periods.
If you have an active bonus, withdrawals may be restricted until the wagering requirement is met. Check the Terms & Conditions page for details.
Identity verification is required for large withdrawals to keep your account secure. The process only needs to be completed once.
Minimum withdrawal is ৳300 for bKash and Nagad. For bank transfers, the minimum is ৳1,000.
A withdrawal can be cancelled while it's still pending. Once processed, it cannot be reversed. Contact live chat as soon as possible.
A welcome bonus is automatically added on your first deposit after registration. No promo code is needed to claim it.
Bonus funds cannot be withdrawn directly. They must be wagered a set number of times before becoming withdrawable. For example, a ৳100 bonus with a 30x requirement means you need to place ৳3,000 in bets.
Active free bet offers are shown on the Promotions page. When a free bet is available, you'll see a "Use Free Bet" option on your bet slip.
Most bonuses are valid for 7–30 days. Any unused bonus is forfeited once it expires. The expiry date for each bonus is listed on the Promotions page.
If your bonus hasn't arrived within 2 hours of depositing, contact live chat with your deposit amount and time. Support will verify and add it manually.
Weekly or monthly cashback offers are available on the Promotions page. Conditions apply to receive a percentage back on losing bets.
Select a sport from the Sports menu, choose your market and odds, add them to the bet slip, enter your amount, and confirm.
Confirmed bets generally cannot be cancelled. However, you can use the Cash Out feature to partially or fully settle a bet early.
Odds in live betting change every moment. If the odds shift at the time of confirming your bet, Buji will ask whether you want to place the bet at the new odds.
In the "My Bets" menu, you'll see a Cash Out button next to any active bet. Tap it to view the current cash out value.
Add multiple markets to your bet slip and select "Parlay" mode. If all legs win, your returns are calculated by multiplying the combined odds.
If a match is cancelled, the full stake is refunded to your wallet. For parlays, the cancelled leg is removed and the remaining selections are settled as usual.
Buji's support team doesn't just fix problems — they also help you get the most out of the platform. New users often ask which betting markets suit them best or which promotions are worth using. The support team is ready to help with those questions too.
Many people in Bangladesh have concerns about online betting, especially around the safety of financial transactions. Buji understands these concerns completely. That's why every transaction is protected with SSL encryption, and the support team will proactively notify you if any suspicious activity is detected on your account.
First-time depositors sometimes get a little stuck — not sure which bKash number to send to or where to enter the reference number. Don't hesitate to ask live chat about any of this; the support team is always happy to help.
Buji also keeps a record of your support history. Every reported issue is assigned a ticket number, which you can use later to check for updates — no need to explain the same thing twice.
Buji takes responsible gambling seriously. If you feel your betting is getting out of control, you can set deposit limits, a cooling-off period, or self-exclusion through the Help Center. This service is completely confidential and available at any time.
Keep screenshots of all transactions. They serve as proof if something goes wrong and help speed up the resolution process.
Have your Buji user ID ready when contacting support. It helps the agent locate your account quickly.
Live chat tends to be busier during major matches. If your issue isn't urgent, try reaching out outside those peak times.
The more clearly you describe your issue, the faster it gets resolved. Include when it happened, the amount involved, and which payment method you used.
Most of Your Questions Are Answered Here
Chat with us in Bangla on live chat or open an account to get started — Buji is with you every step of the way.